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Connecting an Instance

Connect SNcode directly to a ServiceNow instance so it can browse tables, inspect records, and run the scripts it generates, with credentials that never leave your Mac or PC and nothing installed on the instance itself.

What you'll need

  • Your instance URL, e.g. https://acme.service-now.com
  • A username and password, with the roles your work requires
  • Access to the tables and APIs you plan to work against
  • No platform upgrade, plugin, or Otto (formerly Now Assist) licence, because SNcode installs nothing on the instance

Add a connection

  1. 1

    Open the instance manager modal

    From the workspace, add a new ServiceNow instance.
  2. 2

    Enter the URL and credentials

    Paste your instance URL and sign-in details. SNcode stores them in local, app-scoped storage on your device.
  3. 3

    Verify the connection

    SNcode confirms it can reach the instance. Once green, the AI can read schema and execute against it.

Where credentials live

Instance URLs and API credentials are stored only on your device, on macOS and on Windows alike. They are not collected, stored, or accessible by SNcode's servers. When the AI runs a query or a script, the request goes from your machine to your instance, not through us.

Use least privilege

Connect with an account scoped to what you actually need. For anything touching production, prefer a sub-production or developer instance first, and review every script at the gate before you run against live data. Approved scripts run with this account's full rights.

Multiple instances

You can manage several clients from one workspace. Switch between them with per-instance context and credentials, so Acme Corp and GlobalBank never bleed into each other. Because SNcode runs on your desktop rather than inside any one instance, the instances can be on different ServiceNow releases and you can work across them in a single session.

Next

With an instance connected, the important question becomes: how does SNcode run code safely? That's the review gate.