Terms & Conditions

1. Acceptance

By downloading, installing, or using SNcode ("the App"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the App. These terms are between you and SNcode ("we", "us"), owned and operated by Pavlo Gusar.

2. License

We grant you a non-exclusive, non-transferable, revocable license to use SNcode on devices that you own or control, for personal or internal business purposes. You may not distribute, sublicense, reverse-engineer, decompile, or create derivative works from the App without prior written consent.

3. AI-generated content and human review

SNcode uses large language models (LLMs) to generate code, scripts, queries, and other output. LLMs can and do make mistakes. All code, scripts, queries, and any other AI-generated output must be reviewed by a qualified human before being executed, deployed, or used in a production environment.

We expressly disclaim all liability for errors, bugs, security vulnerabilities, data loss, or other consequences arising from AI-generated content that was not independently reviewed and validated by a human operator. You assume full responsibility for any actions taken based on AI output.

4. Third-party AI provider — Anthropic

SNcode routes all AI requests through the Anthropic Claude API. Your use of the AI features is therefore also governed by Anthropic's Acceptable Use Policy and Terms of Service. You agree to comply with those policies. We are not responsible for the availability, accuracy, or output of the Anthropic API, and your requests are processed subject to Anthropic's own data handling practices.

5. ServiceNow connectivity

The App connects to ServiceNow instances using credentials you provide. You are solely responsible for ensuring that your use of the App complies with your organization's ServiceNow license, access policies, and any applicable data governance requirements. We are not affiliated with ServiceNow, Inc.

6. Acceptable use

You agree not to use the App to:

• Violate any applicable law, regulation, or third-party rights
• Submit content that is unlawful, harmful, abusive, or infringing
• Attempt to circumvent usage quotas, authentication, or security controls
• Reverse-engineer or extract model weights or proprietary algorithms from the AI service
• Generate content prohibited by the Anthropic Acceptable Use Policy
• Submit highly sensitive regulated data (e.g., HIPAA-protected health information, payment card data) through the AI chat without appropriate safeguards

7. Data and privacy

Conversation history, credentials, attached files, and ServiceNow instance data are stored locally on your device and never transmitted to our servers. We collect only your email address, full name, profile photo (received via Google Sign-In), a unique user identifier, and aggregate token usage counts for quota and billing purposes. See our Privacy Policy for full details.

8. Disclaimer of warranties

The App is provided "as is" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be error-free, uninterrupted, or that defects will be corrected.

9. Limitation of liability

To the maximum extent permitted by law, SNcode and its owner Pavlo Gusar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or business, arising out of or in connection with your use of the App or any AI-generated output, even if advised of the possibility of such damages. Our total aggregate liability for any claim shall not exceed the amounts you paid for the App in the six months preceding the claim, or $100, whichever is greater.

10. Termination

You may stop using the App at any time. We may suspend or terminate your access if you breach these Terms, with or without notice depending on severity. Upon termination, your account data held on our servers (email, user ID, token usage records) may be deleted.

11. Changes to terms

We may update these Terms at any time. Material changes will be communicated via the App or email. Continued use after changes constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of Ukraine, without regard to conflict of law principles. Disputes will be resolved in the courts of competent jurisdiction.

13. Contact

Questions? Email support@sncode.dev.